Thread regarding Sears layoffs

Maintenance Agreements and Home Services

https://jobs.sears.com/en-US/page/call-center

I use to work in Home Services call center selling maintenance agreements. Its actually the most profitable part of the business. The Protection Agreements are quite expensive and if/ when members call for service they often get the run around. As our customer base shrinks, there are less and less people to sell to. And customers have no confidence Sears will be around to honor the policy.

It seems there are 3 call centers hiring, Spokane, Winter Park (which closed before the pandemic) and Tucson, AZ. They are offering a $2,000 sign-on bonus for new hires.

I’m wondering if this part of the business is going to be sold off next, or is Eddie just selling worthless service agreements. Anyone know whats going on with this end of the business ?

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| 1031 views | | 6 replies (last June 23, 2020) | Reply
Post ID: @OP+15ppe5R6

6 replies (most recent on top)

The $2,000 sign on bonus for new hires is a SCAM. They're not paying every new hire this bonus when 95% of them will quit within the first month. Especially after finding out they are only being paid minimum wage and harassed by management for not making their unrealistic sales quota.

In order to qualify for such a bonus they'll have to stay for at least 6 months and jump through hoops of fire. By that time the company will be liquidated. Its just a house of cards, ready to collapse.

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Post ID: @chhs+15ppe5R6

What made Sears great was the service beyond the sale. Knowledgeable salespeople, great product, great service and credit available. The MA/PA was once part of that success. But somewhere about the late 90’s, this metric was also instrumental in the company’s downfall. At its peak, only 33% of customers purchased the service agreement.
The high pressure selling and high pressure performance on Associates, became more important than anything else, including sales Turning customers away and resulting in Knowledgeable sales associates gone.
This management pressure for this metric was a very big reason this company failed. It was poor direction from above that alienated and lost sales and quality Associates. It’s symbolic as a way to destroy a great company by upper management and not knowing how to be a retailer.
It could have been something positive, but became a big negative. Once Appliance failed, it was over.

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Post ID: @1ifr+15ppe5R6

Duh we been selling shw for few years after 30 days we don’t service them anymore 3rd party does just getting rid of customers and selling contracts little by little no more customers and when no stores left no manufacturers warranty by sears selling are job away hope someone buys us good people work here

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Post ID: @you+15ppe5R6

I believe the agreements are guaranteed by a company that is not Sears. If Sears folds up, the agreements will be handled by that company. Essentially, the work would then be farmed out to local businesses to make the repairs.
The only thing that would likely change is the customer would lose the ability to whine enough and get a new product. Part of that would automatically take care of itself because local companies do not have technicians that just randomly order parts over and over, looking for a way to hand out a new product rather than make the repair.

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Post ID: @ohq+15ppe5R6

It is the most profitable part of Sears business and has been for the last 40 years. Because it's close to free money for Sears, they will continue to push them till the end. Anybody dumb enough to buy a warranty from Sears puts themselves into a similar position as lenders and vendors who give money/product to Sears expecting a return in the future. After Sears fails, there might be some provision for warranty service, but it won't be easy for the customers. Fortunately most customers aren't that foolish, which is why Sears is where it is today.

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Post ID: @xwl+15ppe5R6

Gonna try and hit up everyone that bought appliances during liquidation.

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Post ID: @xfh+15ppe5R6

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