The website has been down for ages, and has been badly broken since Sears Israel and later Tech Mahindra closed shop anyway. The Citi points haven't been able to be traded in forever. The official Twitter hasn't tweeted for months. Even Eddie has finally given up on that abortion. Did he finally realize all the Boomers retired and the shopping habits of retirees on fixed income are completely worthless? Maybe investing a dollar a square foot in stores for fifteen years showed Eddie's r—d mentality all along? What is left? All the "data analysts" furloughed in Hoffman should be very nervous since Eddie no longer has any money to pay them.
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The app's been really wonky for awhile too. No one cares. There's nothing left in the online store anyway. Hard to keep track of what's broken when the person who took over the job who took over the job who took over the job who took over the job who took over the job of the person responsible is gone. Remember when the system was down for a week and the media never noticed? Sears in a nutshell.
Who even cares, Sears doesn't even exist anymore... It's like the circuit city or radio shack disappearing. Nobody ever really noticed, and I'll even go further in detail.. Sears is less of a store than Goodwill. At least they have things available in their store. Second hand at most but still way better quality then Sears and customer service is super.
Maybe he can pay all the analysts in Seritage stock. That's what he just did for all the Seritage people, since he can't pay them in cash anymore. Hope it works out better for them than the SHLD shares. Their cash burn, debt, and neglected depreciating assets look like a classic Eddie Lampert production, with billions lost, value incinerated, a handful of paid shills, and dysfunction all around.
SYWR is one of the most consumer hostile programs in the history of sales. It caused checkout times to quadruple, and customers hate it and would simply walk out of the store instead of wait forever to get checked out while people were getting signed up for the fourth membership they didn't need. Eddie valued data and micromanagement over and good experience, sales, and customers actually buying things, what the h*ll is wrong with him. So out of touch.
Every last go forward plan is dying off at light speed. The Home + Life stores and customization. Appliance + Mattress. Oak Brook. The inventory on consignment. The new vendors from China. Craftsman reinvention. The remodels that stopped halfway through. Firing marketing and bringing it in house. The ship directly from vendors plan. DieHard rebrands. Constant shrinking of stores to keep things looking full . Save money by letting go of STAC and overbooking routes. Keeping only displays in store and sending things directly from the warehouse. Driving away members by selling protection agreements to the max. Keep things going by selling real estate, valuable brands, and borrowing money. Partnering with eBay for sears.com. That Sears Plus nonsense that was announced and disappeared into the ether. The major ServiceLive initiative that was stillborn before it even launched. Everything is failing at every level, and it even looks like someone's been trying. The fiddlers three had a whole year to prepare for Christmas, and look how that turned out. In the end, it comes down to the wheels coming apart because stupid decisions k–led the golden goose, and Eddie is out of money.
Could it be that our Chief of Digital Incompetence can't even keep a website up? I think so!
SYWR Destroyed Sears and kmart's margins. Both companies were never going to make it but things were not terrible at first. The first 5 or so years, the company was doing okay. Not great but not horrible. When they started SYWR, that's when you started seeing major loss to profit. They went all in on that program and made things worse.