I worked for Epicor for the better part of 5 years in a fairly senior role.
I'm afraid to say that if you didn't see this coming you weren't paying attention to the preceding 5 years. Look at the shift of resources away from Irvine and Dublin (US) and Minni. The 'great purge of 2017' Even moving the HQ to Texas to mitigate tax and salary expenses... Then look where we put those replacements. Notice that they aren't in the US?
Of course, the staggering debt laid on by the Private Equity owners hasn't helped much. And across the product portfolio, we were too 'drunk on every dollar of revenue' to optimize the product portfolio. Do you think we were excited about the cardboard box manufacturing space to the point we had multiple solutions? Of course not. It's just that the gross margins were like crack.
Look, we had a good run for several decades. This atrophy is part of the natural lifecycle of Software companies. There are some great products that were bornin that company. And there are probably a few great employees still hanging around. But the future is not going to be defined by Epicor.