Now it is clear why 1-800-Flowers is thumping FTD.
Here's what they did during the LAST economic downturn in the USA...
THE CEO WENT ON TV ON "UNDERCOVER BOSS"!
https://m.youtube.com/watch?feature=youtu.be&v=SaePFkSeGr0
Also, interesting to note that their CEO built a business out of early entrepreneurship running a flower shop:
https://www.cbsnews.com/news/undercover-boss-1-800-flowers-chris-mccann-interview/
Competing with this high profile company is like going up against the floral industry's version of Tom Brady. Welk, no wonder these people are thumping the competition. They, themselves, are led by founders. They're HUNGRY. They've sacrificed.
They MARKET during economic downturns.
Not to sound disloyal by marveling at the competition (FTD has better looking flowers), but this is an impressive and savvy competitor. A great leadership case study.
Peter Thiel teaches to ask what it is that others are NOT doing, or what company is no one else building. Chris McCann built a company that's "Built to Last" (author Jim
Collins) by DOUBLING DOWN ON MARKETING DURING TOUGH TIMES. That's their secret sauce.