I wasn't impressed with SM before all this. I don't feel like he ever got a handle on how to give clients what they really needed and he got easily distracted and overly comfortable. Yes the clients still really need real world solutions. SM isn't a good sales guy, he's an operations guy. That said, he's also slacked a bit on operations. When SM got here we were a little above 10k in heads. He cut staff like a razor in a depression ward and our HC even dipped in to the 7k range. Now we are back up to almost 11k heads (as per my career). Yes we are a different cost structure now, in fact we are a harder cost structure to quickly fix (tech wise) now. While there is still some low hanging fruit in DFW, it certainly isn't as plentiful as it used to be. IMO while the vast focus was on re-costing the tech side at Sabre. The DFW non tech overhead at Sabre ballooned to out of control measures. That's 100 percent all SM and DS. 76 people in legal, almost 40 people in comms !! a whole office in Boston that hasn't done anything. Finance Staffing is out of control again. HR is a bit heavy, but i'll cut them some slack. They've got a tough gig. The list goes on.
Tech has small tweaks here and there, but tech has done a good job with offshore balancing, the other departments ? not so much. This is all the world of SM. No new product development (so we really do have very little new to sell). No real innovation and quite frankly even our SDLC has gotten weaker because our answer to fixing it was just to not offer our clients more stuff to buy.
So i'm not a huge fan, and I think the board has done a piss poor job helping drive that, but i can tell you this. SM certainly isnt having a lot of fun right now. All the stock he's been awarded is basically worthless currently.
I hope he's turned a corner. I truly do. It's hard to tell if the actions of the last couple of weeks are "Optics" related or if they were done from the heart. We market better towards handouts when we don't lay off, don't do buybacks and the c-suite takes cuts. SM is a smart guy he knows that.
I remember when SM got here and the endless rounds of cuts. I remember SM asking for people to ask him questions in town halls and when people spoke up and asked about cuts, you never saw those people at Sabre again. SM said publicly many times "I just wanted my own team". Well this is his team now, but i'll always remember those who worked hard, did nothing wrong and got cut.
I guess we'll see if the leopard can change it's spots. I'm hoping so, but I'm not betting on it.