"ADP is so dominant in the field that they will continue to thrive"
You got to be kidding, right? With the disastrous decisions ADP's top management team has made in voluntarily degrading their work force by deliberately throwing away their knowledge base by getting rid of their top talent, who knew how to provide quality service, and replacing them with cheap, demotivated workers who don't know how to effectively service the clients, causing both clients and employees to leave?
And this is what Carlos is doing "what needed to be done"? So what needed to be done is to cut the knowledge base as stated above? The real intent was to drastically cut labor costs, nothing more. And Carlos didn't understand that it takes new employees years to master the company's complex systems and that you can't just throw "expensive" employees out and bring in cheap ones and expect the same quality of service. Oops! Now you have dissatisfied clients and a transient workforce that is a fast revolving door of employees coming in and going out. Yeah, ADP is constantly hiring and hiring, and losing and losing employees. You can't service angry clients this way forever.
So much for Carlos' "charter to keep the company on top" by making irresponsible decisions. Whether Carlos is evil or is personally attacked is irrelevant. The problem remains that he made bad decisions. The company may flounder and collapse because of his decisions, but yes, Carlos is a rich man and will walk away still a rich man whether the company falls or not. It must be nice to not have the pressure to succeed like the ordinary ADP workers who do need a steady income to put food on the table, keep a roof over their heads, put their kids through college, and prepare for retirement.