We were told today on a unscheduled Tech conference call that we are to no longer offer a Sears home warranty or master protection plan starting immediately. The current program is being restructured and making the whole process more profitable to transform Co. I'm guessing this is it and gonna be done real soon for A&E factory service. They stressed to continue to educate members on preventative maintenance add on cleanings though and those prices are raising higher again.
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I dont sell many warranties but make the most by upselling the parts. For example if they need agitator dogs i sell them real dogs too like c—er spaniels. If they need the whole agitator i send over a protestor from the local college.
I'm not sure where you work but we haven't been allowed to sell any contract since a week ago. Northern Midwest
This is such a lie. Technicians are still offering the protection agreements and and Home Warranty.
I never met a top performer tech I liked. Many overcharge the repair to sell the home warranty.The top performer trips were just a bunch of greasy sales techs sharing their deceptive techniques with each other.Trust me I’ve sat in sales meeting run by top performer techs and all they do is share the loopholes they have learned to slip through just to look good on the Segno scorecard. Shameful and sad.
Hard laughing ... The only value A&E has is their vans when there (parked) and not wasting money
It's people like you who ruined it for all of us working hard out here. Now our top performance trip has been taken because of attitudes like that. You should be fired immediately for telling members to cancel their warranty programs. You make the whole company look bad when you pull up in the members driveway. Trust me I know techs like you, I've aided in their termination many times.
I just tell people to cancel all warranty types they have at all houses I go to. They get there money back and I help Sears fall faster one at a time. They shouldn't have messed with the commission rates. No techs are selling like they used to cause it's too hard to make commission money now. That is for the birds anymore I'm just buying my time collecting my paycheck.
A&E actually has some value to it. Weren't there othe companies trying to bid for it during bankruptcy?
Looks like the warranty people Sears was passing the horrible customer experience to don't want to deal with Eddie's taint anymore. Everything he touches dies. Next up, Seritage with its terrible FFO, huge net losses, while ignoring the fact that they're already pimping their best properties at just $18 psf while ignoring future operating expenses, interest expenses, and Warren Buffet's loan covenants. It's just like Sears EBITDA, EBITDA, EBITDA, while pretending like the loans and interest, the lack of upkeep accelerating the decline in value of assets, and the secular decline in the market value of the industry all didn't exist. Land's End and Autozone are also on the execution block, because he's managing those with every bit the acumen and intelligence he did Sears.
All of SEARS EVERYTHING LAWN AND GARDEN
So is this just for service techs? Not in store?
Nah man it's getting welded shut with a really sturdy bead of weld to ensure it never comes undone
Welp, another nail in the coffin then.
Yup we had our call @1130 today. SE district GA. Looking bad we were pretty much told same info. When we asked questions they had no answers for us. They just said information will be related as they receive it. My resume is active