Anyone else feel new accounts is going to be the next department hit. With this email that came out today about the coming earnings report they mentioned many times that this coming year they are focusing on applications being more seamless and that our systems are getting smarter. The call volume for new accounts is scary slow. Never has it been this slow during and right after the holidays. They are opening more and more off shore new accounts who let's face it are terrible but pay is much less.
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And EVERYTHING goes against your metrics. If it's not one thing, it's something else. You even have to document why you are in system error . Every time. Well mr/ms management, ITS BECAUSE NOTHING WORKS, did you hear me? So they have you coming and going. Either way, and they would prefer to see you going.
I agree 100% with the last reply. Our systems cannot handle what volume we currently have. The lag in pulling up an account and updating acct info, or taking a pbp. I am so effing sick of having to announce to my customers that it will be just a moment while I pull up their account, and I guarantee I say that a minimum of 3 or 4 times per call. They aren't going to invest in any improvements onshore. Eventually, most likely sooner than later, almost everything will be offshore. I am so effing sick of supes just saying, oh just reboot. Yeah, I'd like to "reboot", you betcha. (That doesn't help anyway, not sure what brilliant mind came up with that, lol)
So I would say, yes you should be worried. Nobody should be sitting around that place waiting around for the axe to drop instead of taking their career into their own hands.
That being said, making applications more seamless and “building smarter applications” has always been their stance on paper, but actually investing in the resources to make that work is a different story. (An already under staffed/skilled IT department has been suffering cuts too).
More so it’s cheaper to take the calls overseas and with the current crops of clients I’d imagine that New Account volumes in general have been tapering off.