What was once a unique and highly respected business has become a commodity.
A great product that still retains market leading benchmarks from all the analysts - commoditized by incompetent management messaging.
Highly intelligent and capable employees - commoditized and/or RIF’d.
Customers ? Also commoditized and treated purely as recurring revenue streams rather than partners that contribute to the development of the product (yep, still only one product) and the business.
I guess that’s what happens when you have a Grocer in charge...the lowest common denominator will always kick in.