If he is interested in prepping the company to be sold he will not continue on the destructive path it is currently on. Offshoring customers personal data and expecting them to speak with an offshore associate is not going to bring up the company, It would need to be rebuilt from the errors already being made and not have long waiting times to speak with people upgrade the systems so that we can have the tools we need to work smarter and quicker without severe lag times.
If you are going to prep a company to sell you want the top price and it needs to be in good shape with a positive outlook that investors can recoup their investment.
Hopefully it going to be sold but if it continues down the current path it will have to be sold at low dollar or end up in bankruptcy. Too many competitors out there not to give a darn about the customers. I do not currently have one of our cards and will not due to what I see and hear. I want good caring service no long wait times and will not allow my data to be shipped oversees.
Really well said, @125KpQ9L-1vez.