How is that working out? At all other places, it has been an epic disaster. Is it turning out the same at Juniper?
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@11zYuyZV-7huk it was around 2000 according to IT, but not everyone reported it so the number affected is probably higher. Very sad.
Yes 2500 employees could not login to their windows laptop for almost 9 hours. Given the financial loss, outsourcing does not look so good anymore!
Indeed. Wtf was RR thinking????? To save a few bucks, they seem to have thrown a lot of people under the bus. Quality, time to implement and morale suffers big time. Sad state of affairs.
Met with a Juniper friend today. She said that IBM botched the patching of the laptops so badly that majority of the company couldn't login into their systems for a major portion of the day. The retained juniper folks are overworked and stressed out dealing with the sh–ty IBM personnel. It takes a very long time to get anything done. I am very glad that I left a few months ago. Working with these IBM mo–ns would have made life miserable.
Anyone with an ounce of brain would know that outsourcing rarely works. You lose good people, IBM augments with mediocre junior staff that have no interest and a high attrition rate. At the end, you end up paying significantly more while getting things delivered c-appily at a much slower pace. Surprising that the CIO didn't push back on this.