I worked as an AM for a little over 8 years and quit about 15 months ago. This company stopped caring about there troops (people in the store’s) they begun to completely take away any freedom the store managers had. This created a rift between the store managers and the employees and it became an us vs them mentality in most of the stores I was in. Because we had to do everything by the plan and had no freedom to work with the employees to do things that made sense in OUR stores. These stores are in OUR communities you would think we would know something about how the people shop. I could see it when the district teams were preaching “more sales = more hours” and my store at the time was doing more sales year over year and we were getting less hours. at that point I figured something like this was inevitable so I got out. For the record there were both bad and good managers let go in this mass firing, I’m not sure what it was based on but merit couldn’t have been it.
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This isn't the end folks. Main office get ready!
Louisville again forgot to say all my DSD friends and the companies they work for, you are their last priority, meaning the service WalMart-Target-Meijer-Dollar General Stores, you are last on the list. Your calls for poor service mainly do not get anything but "get to it when you can". Stores are dirty and under staffed, no stock and rude workers. My guess (5) years or Kroger is done. Starting today they are out of business. Just cut my Kroger card up.
I worked as an Account Manager for 10 years in DSD in the Louisville KY market. Then the Zone Managers and the Store Mangagement Team, made decissions based off of what worked best for the Store in each market. In 2014 things changed, senior Zone Managers forced into retirement, Assistant Managers reduced, new hires for management fresh out of college to work for peanuts. When KMA President John Hackett "spelling" was let go that was the beginning of the end. That man knew every business partner by name, cared, and showed respect to those that supplied Kroger with DSD services Mr. Hackett treated his DSD suppliers with respect as well as the Zone Managers, and local Store Management. Kroger was serviced first and far better than the compettition that Kroger has lost to since. I still stay in touch with the friends I made during my tenure, some 25 plus years let go, I bet not one board member or CEO has taken a pay cut. I never thought I would asy this, Kroger is a piss hole business, new management is pathetic, I will never shop your store again. You either turn it around or all that will happen is the CEO and board will retire RICH...... Whoever is running this sh– show isa joke SHAME on you Top Dog hope you sleep well at night. Not (1) more dollar will I spend in your dirty, nasty, poorly stocked stores. Louisville KY, South IN has spoken.
BOOOO! Nothing about this company makes any sense. They set ridiculous standards and allow for ZERO human error. We had to come up with "uplift" stories during daily huddles and we all struggled to find anything good. They set a flat standard of 85% by 9am, meaning your department needs to be at an 85 by 9am, easy enough, right? WRONG! Their version of 85% means you're allowed 5 outs in your department whether you have 100 items, or 10,000. This expectation of perfection ruined every holiday, my family life and was causing pretty significant health issues. They made it easy for me to move on from the company. BOOOOO!
why are the district managers and division leadership not standing by their people. I had a district manager a long time ago tell me his job was to support and stand by the decisions of his store managers. Rodney your feed the human spirit promise is now total BS. I can no longer support and give my business to Kroger after what you did to all these great people. I will start shopping at your competition and hopefully everyone else that has been affected by this does the same.
You are right about the freedom to do what works. Also the promises of more sales more hours was not true at all. I keep wondering if was based on earnings and age. Not many under 40 were let go even though they should have been, at least here in NM