Want to understand? Look big. ADP had a good product, generating tons of cash. But it was getting old and locked into legacy issues. Nevertheless it generated cash. So they spun it off as a cash cow. CDK 'management' stepped in. One thing they knew was how to milk a cow. and milk they did! Now the cow is starting to run dry and all they know are short gap maneuvers.
What about innovation? Tapping into talents within the company? No capabilities in that area. What about feeding and caring for the cow? Naw, that takes time money and concern. The milking will continue until the cow runs dry. Or they sell the cow to someone else who either cares, or just wants to squeeze out the last few drops.