If they outsource Customer Service and Fraud Alliance will fall. Customer's will have issues clients will find banks that do not have these issues such as having to talk with someone in a foreign country. Customers will continue to close accounts vendors will leave by droves Alliance Data will drop so hard and fast maybe someone will buy them out and take over.
There are too many credit cards out there all offering wo.nderful perks and discounts many are Visa and Master Cards. Why get a store card and have to deal with these issues. These people in the US are not the brightest bulb in the box...save a few dollars but drag the company down out of business.
Alliance Data US Process
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Mira Bhayandar, Maharashtra, India
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14 days ago
₹20K–₹23K a month
Full-time
Epicenter is hiring for the Alliance Data US process
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Salary-Upto 23k
• Qualification-HSC with 1 Year Bpo/ Non Bpo experience
• Shifts- 24/7 Shifts with 2 rotational off