My prediction for SYW

I think SYW is going to become a general shopping network without having a specific Sears and Kmart focus. The website is wonky but I saw something on there about being able to redeem your points elsewhere now. When I went back to find the page, I couldn't but I know what I saw.

Apparently the latest good idea is to double the team of personal shoppers and charge that $99 fee for the Sears plus program.

Problem is: This program copies Rakuten formerly ebates, Amazon to an extent, and programs like the one Wayfair has for $29.99. There is not an original element in this plan. Not one.

Why would shoppers respond to it? There is NO reason and some of the benefits involve Sears auto when very few exist. Again, this company is years behind the competition. I feel second hand embarrassment for them.

I see on SYW that the new crop of "dierectors" has zero understanding of the remaining Sears customer and they themselves aren't familiar with Sears and Kmart. They are very smug. They believe the deserve the position but still aren't very good.

I understand that it's going to be difficult to find good employees for Transform but this is ridiculous.

Recycling old ideas is not the solution.

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I am embarrassed to say but I go to SYW sometimes. Have since 2009 and it used to have an active community of regulars. They are no longer on there much. I am SYW friends with many of them and they have given up. Even after the bankruptcy, many of them still participated. But no longer.

It's a sad situation. There are SHC now transform employees who although they WORK for SYW, they never use the site Themselves. That should have been a mandatory part of the job. How can they know about it, if they don't experience it? Obviously they didn't value it. Just a paycheck to them.

No investment and no buy-in is going to doom you to failure.

"Recycling old ideas is not the solution." A recycled idea is better the no idea.

Now it's the opposite. Retread ideas that the new staff is promoting as exciting but is boring and unappealing.

Lack of in stock merchandise on the sites SYW, Sears & Kmart. That dynamic pricing started by the Kmart guy that went to Pier One continues (price changing in the cart) and shipping for $39 purchase. Website glitches galore, you name it. It's a struggle to use the sites. And 5hat is the direction of the company?

I'd be concerned that the company won't be around long enough to get value out of the $99 Sears plus or that the company will suddenly discontinue it as they have so many things over the years.

Mess all the way around.

Agree that the pick up in your car thing was way ahead of it's time. Target started that relatively recently. Order online pick up in store and mygofer were cutting edge. Even shopping online in store was new. The execution wasn't always there because the Sears and Kmart employees weren't always properly trained and there wasn't always buy in. My Sears store did not care about quick MPU. Ever.
The second problem was these ideas were too ahead of their time for the Sears and Kmart customer base which for the most part are not cutting edge tech users.

I was trying to redeem points because my store closed on the syw app and it is a huge headache to navigate it looks alright on the surface lots of products and stuff to buy until you actually try to buy something

We were ahead of everyone else with syw local and the shopping and delivery services that were axed by bean-counters. Even mygofer was ahead of it's time with home and office delivery of anything Kmart, including groceries.

I'm taking a guess the company doesn't want to throw any money at anything more innovative, but just offer something that shows a minimal effort.

$99 with $99 in points back in four installments for Sears Plus sounds like a great deal.

Typical of all Sears business initiatives; always behind the curve, half baked, and doomed to fail.

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My prediction for SYW

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