Minnesota regulators are letting Frontier Communications settle an investigation without admitting fault, despite the state attorney general's office calling the settlement "paltry compared with Frontier's alleged misconduct."
Frontier failed to properly maintain its telecom network in Minnesota, leading to "frequent and lengthy" phone and Internet outages, the Minnesota Commerce Department said in January. Frontier also failed to provide refunds or bill credits to customers affected by outages that sometimes lasted for months, committed frequent billing errors that caused customers to pay for services they didn't order, and failed to promptly provide telephone service to all customers who requested it, the department's investigation found.
From https://arstechnica.com/tech-policy/2019/10/frontier-gets-away-with-paltry-settlement-after-breaking-35-laws-and-rules/