No receipt returns are no longer allowed in my district, also price adjustments are no longer allowed unless the sign is clearly wrong. Price matching is no longer allowed as well either. Coupon percent is being monitored per associate and if you are above a certain amount you are warned and/or terminated. Things are getting pretty bad!
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All company's are trying to reel in the over discounting and wild wild west return policies. That started in the 2000's.
A great deal is one thing but overriding another 20% on something that's 9.99 feels good but is just bad business. If we keep this up we will be 5 below or dollar general. No we shouldn't have a coupon taped to the register. They don't give you a coupon at the grocery store and if you dont have one. And you don't threaten to cut up you card when she says you have the wrong size ketchup and you cant use the coupon. She hands you back the coupon.
Enough of returing an item you purchased last year or because you purchased it and saw it hanging in the closet with the tag on it.
Loew's just changed their return policies to 30 days. Walmart charges a restocking fee on electronic and tools. Macys went from basically never say no to a 180 days and 30 for final clearance and just changed to 90 days and 30 days on final clearance.
I can confirm at least some of what Anonymous is referring to. When I left JCP last summer some of these changes were obvious...price override functions on the registers were being restricted to those with supervisor/manager level security. Expanding these restrictions to coupon usage was only a matter of time in my eyes.
Keep in mind that JCP customers can be very price sensitive and often expect coupons even when they don't bring them or are unwilling to pull them up on their phones.
So, associates are now under the gun for the usual credit pushing BS and new things like coupon usage. What a marvelous place to work!
Some thing were misunderstood in this post. One yes associates can stack coupons on to their purchases along with the associate discount but I wasn't talking about that. Two coupon use percent is let's say an associate checks out 100 people and they see that 70 of those customers used coupons with that associate. That associate would have a 70% coupon customer usage and would be talked to and monitored. Store managers and district LP's are now watching associates and customer transactions. To make sure they are being handed coupons and scanned off customer phones etc... If that coupon usage stayed so high they would be terminated. Coupons are no longer to be left laying around and used for any reason. The customer must have the coupon, you may not give them one or pull one up for them etc... Yes the no returns/exchanges without a receipt is partially a theft deterrent route but it's also a way to help stop the bleeding. Although everything the company is doing now is like putting a band-aide on a bullet wound.
You haven't done your homework. No truth in the top statement.
Sounds like bankruptcy is NOT on the horizon, rather deterring thieves. Also publisher isnt an employee, because you cant use coupons on employee purchases also a copy of all employee purchases are logged so you wouldn't need a receipt anyways.
Sounds like bankruptcy is on the horizon.