What is the target year for all US roles to be outsourced globally (India and other more economical countries)?
Anyone in the loop on these conversations, to chime in? My finite guess would be end of 2020 with the recent expedited steps to minimize US roles despite the hiring/contractor numbers in low economic areas in the US.
12 replies (most recent on top)
Out of the US by 2020? Hahaha
While some jobs can be outsourced, this conversation thread is nuts! US tax laws alone dictate having employees that understand US Federal, State, and local taxes. So, you would expect to see US representatives at least on the payroll and sales sides and that would also include Customer Service, Banking and Tax Filing. So, ADP may move some responsibilities overseas, but you will not see all US roles outsourced, at all, and definitely not by the end of 2020 for reasons already posted in previous replies.
ADP does NOT have excellent customer service. And why is this company still exporting jobs overseas when it supposedly knows that customer service will be degraded even more?
Yes, ADP will still retain its US presence but it will be a shell of itself, with far less US based employees, even if it manages to survive.
ADP will not be able to sustain any type of 'excellent' customer service from certain foreign countries for the simple reason that some of them have governing rules about the type of work that can be done by the employees and, in some cases, that they cannot do anything outside of what is specifically stated in the job description which cannot include the phrase "and other duties as assigned." It caused multiple issues in the Phillippines and the majority of those individuals were let go.
I don't believe a US presence will disappear anytime soon.
It just makes business sense for ADP to eliminate their US based employees to save on labor costs. A lot of savings has already been realized through the discardment of highly paid employees and their replacement with cheaper workers into the supercenters. Now they can start discarding their cheaper US workers with even cheaper foreign workers. Actually, it is already in motion. Nothing fantastic or unreal about any of that.
Replacing American workers with foreign ones is just a continuation of labor cost saving. Again, nothing extraordinary about that.
As for all of this being completed by the end of 2020, I think that is too optimistic. But ADP controls this timetable. They can accelerate and decelerate this timeline as they see fit. They can make adjustments along the way. They are not in a race and can proceed at the pace that they are the most comfortable with.
Let em all go, want my stock to soar.
My apologies but the poster thanks thinks ADP is out of USA by 2020 is seriously... no offense um.... ‘ very not informed or baiting ‘ seriously, sit back and wait for the few on this site that deals with reality and knows the business or any business to respond to legitimate questions.
Please
Agree with the last poster. It will take more than a year to get rid of all US based personnel. But I'm sure they're planning on finishing as soon as possible. The allure of continued cost cutting is just too great to pass up.
Cannot imagine with the high number of VERPs accepting and taking a year to do it , with adding some of that backfill stateside , that the remaining BIG stateside number will be gone by 2020. Pie in the sky speed. Not happening. It will be years! Yes, there will be reductions year over year to a targeted group. Not 2020 or even close.
I agree with "Hello Hello". Outsourcing to India and other overseas locations has always looked attractive to ADP. I remember in my ADP office, it was around 2005 that we first started to use Indian workers. They were treated with extreme respect by the management because they earned so little compared to American workers.
So I see outsourcing definitely being expanded by ADP. It can be planned carefully by cutting the American work force into the supercenters, and then replacing the remaining US workers with overseas workers, cutting labor costs even more drastically. And this can be done at ADP's leisure, moving as fast and as slow as they would like. Clever, ADP. Very clever.
now it's really making sense: they downsize to smaller set of offices around the US and then outsource even MORE jobs to global countries like India and Phillippines, etc. I keep seeing this happen at other companies so this is nothing new. But new for ADP!
Not in the loop but WOW, that is nowhere close to what I would say. Not that the powers that be wouldn’t LOVE that timeline I’d take the ‘over’. ADP will be in the USA , speaking outside of Roseland, in my opinion 15 years. Caveat..... much smaller footprint but yes, still some offices.