Deny - bury - spin - lie - survey. Repeat.
Kudos to Ford for consistency in how they treat both their customers and employees.
True accolades to Phoebe for having the courage to report truthfully on Auto industry. Refreshing in Detroit to have true reporting instead of regurgitation of Auto industry press releases and puff pieces.
https://www.freep.com/story/money/cars/ford/2019/08/26/ford-fiesta-focus-transmission-clutch-warranty/2070441001/
Quote from article follows:
Ford has also emailed customers satisfaction surveys last week.
Suzanne Kho of Austin, Texas, contacted the Free Press after receiving an email Aug. 22 from Margaret Kishore, global customer experience manager at Ford, asking how likely Kho would be to recommend Ford to others as a 2014 Focus owner:
Definitely would not
Probably would not
Maybe would
Maybe not
Probably would
Definitely would
Kho, who answered "Definitely would not," said she couldn't recall ever receiving such a survey and told the Free Press, "It doesn't make me feel like they care about me as a customer, since they sent it so long after I purchased my car and after I have had so many clutch replacements.”
Second quote from article from Jake Fisher of Consumer Reports
Warranty or not, Fiesta and Focus owners will continue having problems, Fisher said. "We don’t recommend people buy these cars. ... My advice is to sell the car and buy another car. There are a lot of reliable cars, even used cars. There is no other competitor on the market that will give you this kind of headache. Don't throw good money after bad."