The Arizona center will most likely close in the next year (or sooner). Look for more layoffs in the next few weeks and again right after the holidays. There was a frantic rush in the past year to spruce up the building and I believe that they are planning to liquidate that real estate asset. A lot of the back office functions have been quietly transferred to offshore centers (Philippines) and will also be partially worked by new hire agents in Ohio. The Florida center will also most likely be closed within the next year. MCCS can't afford (or does not want to) to offer severance packages so people are most likely going to be terminated for "substandard performance" after having their positions eliminated and being forced onto customer service phones with little to no training.
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The Arizona center eliminated all non-escalation call leads in the entire center. All backline positions were terminated. Per upper management, severance will NOT be offered to backline reps due to the (temporary/seasonal) customer service position openings that are available. All backline reps were transferred to customer service phones without training meaning they are hoping that the transferred reps will be terminated for critical errors on calls (and those aren't counted as layoffs). Most backline reps have simply left Macys to find new jobs.
you cant assume they will give severance either
Pure speculation. You can not assume they will not receive severance. Stop trying to push the panic button.