Does anyone have a copy of the form full timers filled out to chose their availability when the customer centric scheduling took effect? I want to know what the small print on the bottom said that gave the time parameters for each shift.
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It's called the attrition schedule
The paper's worthless. You may have signed it, but none of your managers did. It's not binding in any way shape or form. They'll schedule you whenever they want for as long as they want. Did you forget? Full time now only means 30 hours a week guaranteed. So they can cut hundreds of dollars of your paycheck if they feel like it. If they haven't already it's because they don't feel like it, not because of some sheet of paper.
the goal as told to investors – it maximizes scheduling to put bodies in the store when the most customers might come in.
the reality as it was programmed to be – to decrease coverage when they dont think as many customers will be in the store
the goal of CCS is to decrease payroll...it was never meant to add more hours when needed. they know this, we know this, the customers are starting to know this. they need to institute this scheduling at corporate....maybe if we can effectively reduce joe and marvs hours then theyll do less damage.
No more contractors coming in at 7 AM expecting to get help no one comes in till 10 I am
As always if it's a bad idea it will be rolled out companywide on the bright side you get to work some 9 hrs shifts and you get a 4 hrs once a week .it definitely upsets customers with no department help coming in till 10 am
I am in one of the test markets for the customer centric scheduling. I’ll be blunt, it’s a f*cking nightmare. It’s caused increased call outs in the store and I shudder to think what our scores would be on an employee opinion survey because everyone hates it. We’ve lost associates over it and those who are still here are looking for a way out. And that’s just the beginning.
Customer centric scheduling simply doesn’t work. The idea is that the computers, running an algorithm will produce a schedule that maximizes coverage for when you need it. This is supposed to increase customer satisfaction and make their LTR (Likely To Recommend) scores go up.
But it doesn’t work. The managers aren’t supposed to touch the schedule except to make slight adjustments. The system is supposed to work on its own. Anyone who knows anything about making the schedules would take five seconds to see that it’s screwed up. It leaves huge gaps in departments, some times leaving no one in departments for hours. It ignores the availability of the part time associates and schedules them at times that they can’t work. I’ve personally review the availability of associates in Kronos and even when they are correct, the system does what it wants. And anyone who asserts that you’ll get at least one weekend off every eight weeks is either a fool or a liar. I have to review this every week because of complaints by associates.
The managers in our store actually spend MORE time with schedules now than when we simply did it on our own. I ignore the customer centric scheduling and adjust them all the time. It’s the only way to make all of this work. If you are one of the stores that don’t have this then pray to whatever god you choose that it never comes. It’s a miserable waste of time.
I stopped hearing about that schedule months ago. They may still use it in the test markets. I doubt that they sc-apped it, but we are still using the corporate schedules.
Never heard of anything like that at my store(the centric availability form), however we were told we are doing it. Funny, because we are not. Every full timer is still on "the corporate rotation", same as always.