So in my store in the southeast, none of this new crap that was rolled out today was working, phones were not activating after 30 mins, nobody knew what to do, even some of the phones to that were to activate at time of purchase weren't activating, on top of that, we were Still transferring crap because customers were b--ching......
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What are you saying?
“Phones were not activating” as they were suppose to Bozo. I’m sure OP was one the clueless lost as to what to do next as mentioned. You probably couldn’t position water to a whale.
EISP? EISP?
Wireline chunk of change coming soon?
Screw the home set up.... what about the eisp?
It's not hard. "Your phone will activate itself when you start setting it up. Here's my card with a number that goes straight to me; please don't hesitate to call if your phone doesn't activate. We've been having some system issues." Take a picture of their box's barcodes.
Then, when they call, you pull out your phone, open their account, and scan those bar codes right from your phone. Tell them to give it a couple of minutes and restart. Done.
Set Up at Home doesn't relieve you of customer service, or common sense.
For the last 4 years of my employment with VZW, nothing worked like customers were told it would when it was rolled out, you can blame that on upper management and their, 'you won't miss a deadline we created no matter what attitudes.' and that includes their (upper management) bad choices of vendors for new equipment, their not giving the employees the money and time for proper testing and their bad choices in what to roll out!
The store managers-are the worst! Most have not had supervisory experience Most are in the position because they (slammed) or sold the most volume with no regard to the customersAnd because of that the company promoted them because of numbers not experience.. They make their position to suit them, thus (No change,business as usual, delegate delagate, delegate, little communication,it's all about me) you're right Management talk both sides of their mouths and are not uniform in implementing anything. This has been happening for many years. Don't be surprised if a customer complains you didn't move their content you will be written up( Set up later another Verizon joke)
You’ve been expected to do more for less for years. If wireless reps spoke up way back and united against the company you wouldn’t be dealing with the sh-- you are now. You’re basically Verizon’s b--ch because you allowed it to happen now accept it and deal with it
I walked out during my shift in so done with this company! Management tells us we are not activating phones or transferring content one day and the next they tell us we will have a coaching portal if we do not transfer content or activate customers phones. Company is not uniformed and we are now expected to do more for less pay. Goodbye Verizon it’s been fun!
No wonder you can't figure out the systems, you can't even figure out what board you are on...this one is for layoffs about WIRELINE employees, not retail stores.
I'll be helpful: #thelayoff.com/verizon-wireless
was that so hard? :-)
Yea, system was all f'ed up, nothing was activating, and everyone was clueless....nice roll out. We were.told if customers complain to "show them" how to transfer their stuff, because they'll remember that in two years, but if we get a bad nps we're in the sh--ter!
Yea, more importantly.
What about the ESIP??
What about the EISP?
Same at our store. It was complete confusion this morning. I personally sent a customer home and told them their phone would activate only to have them come back 3 hours later because it never activated. My SM was clueless. We ended up having to call IVR to get it to activate.
It’s all about delivery and having a manager stand up to support you. I didn’t transfer or set up a single device today and it’s because of my delivery. This is the future so get used to it.