Ex employee

Worked at Sears for 8 years. Left. Biggest customer complaint was the store was old and run down but rather than update to a more modern look they just gave us iPads that worked 5% of the time and infuriated customers. We often got in big trouble for not using the darn iPads even though they did not work. We also got in trouble for matching the online prices that brought customers into the store to begin with.

Customers always complained about our ridiculously long and stupid checkout process but rather than streamline we were always given more questions to ask and programs to try to get them to sign up for.

We had (maybe it is still there) an internal social network called pebble that the CEO (Eddy Lambert) used under a fake name and would argue with hourly employees about our ridiculous policies.

Fast Eddy Lambert ran this American titan into the ground.

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I wish if I've kept those Eddie's rants on Pebble - it'd make a very good read during this time of dread

DUDE! You said the exact thing on Reddit! lol #alwayswatching

Pebble is still there. Employee discounts are not still there. #priorities ;-)

LOL I remember that post from eddy and thinking wtf.

My favorite pebble comment from Slick Eddy was (to a single store in jersey I think) "why are the employee purchases so low in your store" as if a site relies on its own employees buying sh-- to survive. Maybe if the discount wasnt 10-20% depending on department they would buy more....

when I worked there in Electronics their POS computers were pieces of sh-- from the 80's that made just the act of submitting a warranty extra difficult. They used the things as their primary performance metric AS WELL as it being the bulk of an employee's paycheck from commission, but they couldn't give a damn all about making sure the system actually worked. I can't even count the number of times a sale was bungled because the checkout process was longer than the actual sale... the customer would save time by walking over to f---ing Best Buy like a normal person. Even if you manage to close it there was still no way to know if the customer even got the f---ing warranty or if the system sent it into a black hole.

My store manager made me cry on several occasions cause my numbers weren't high enough on shop your way... All of this despite never getting training on it when they put me on the register almost immediately after being hired.

I knew the customers hated being asked all the b---s--- questions too

Thread regarding Sears layoffs

Ex employee

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