Thread regarding Verizon Communications Inc. layoffs

I hated that hashtag hate it now and hated it when i worked for them. WTF is there to be proud of?

More work load being dumped on me?

Crappy retail hours and schedule?

Quota increasing constantly?

Pay decreasing?

What in gods name is their to be proud of?????????

At least they got GO90 right! And don't forget the amazing leadership team! #proudtobevzw!

I had this problem a few years ago and many months later it was finally corrected after having to call customer service every month.

Having said that though, billing has been surprisingly flawless ever since, even with all the little changes I make here and there. And a problem I had with my home phone (copper) got resolved on a Sunday less that 12 hours after I called. The tech who came to my house was professional and solved the problem and got us back up. Incredible customer service. I don't doubt that there are issues with Vz or any other carrier, but I think we've got some great people here. And great people make a great company.

I can't say whether upper management is screwing things up or not. It seems like it sometimes but then the proof will be seen in the future. Ivan had his naysayers. Lots of them, but he was a great leader. The bottom line is it is their job to lead the company. And if they screw it up, my job is still to do the best I can. We've got a lot of people here doing the best they can. I've seen it and continue to see it. I was amazed with the tech I spoke with a few weeks ago when I had problems with a phone. We can't control the company and its direction, good or bad, but we can control our own performance.

I always found it odd that you never get a physical paper contract or a physical contract to review everything. You get service with vzw they just tell you what its going to cost and then sign on this little tiny screen that severely lacks in details. I'm signing up for service i want to see a paper contract with the breakdown so i know EXACTLY to the penny what my bill is.

These are not mistakes in billing.....I'm convinced of that. A huge percent just except the bill through autopay and never even see it leave the bank, and then there's a lot of customers don't want to spend the time to correct it.....They know this.......But......if you just grab a mere 25 cents from every customer a month .....you'll have tens of millions of dollars at the end of the year. Which they already absolutely do....It's a fact

Remember this too.....If they steal from their customer.......How do you think they treat you?

If billing errors like those described on this thread favored either party 50-50, maybe one could conclude that they were honest mistakes. However, the customer is NEVER undercharged. DO YOU REALLY THINK THESE ERRORS ARE MISTAKES???? Welcome to the modern AMERICAN BUSINESS CULTURE.

Seems to me what has been said realted to billing problems and customer service problems leads to losing customers which leads to what ...... Expense line pressure which is usually resolved by layoffs....only problem now seems to be they layed off too many at this point, leaving fewer to do the job(meaning those who KNOW the job to be done) people are worn down and I can't see one happy sole around here anymore.

But hey, just my opinion on the posts.....

True story. I used to visit a website about layoff rumors, and all it ended up being was a bunch of belly achers griping and showing their negative attitudes.

I have been having a lot of issues on my cell phone bill and data. They also lied to me to come off of one bill for everything where I was receiving a discount. Now I lost the discount for combined billing and keep getting India when I call to complain......They keep telling me a manager will call and they never do....horrible horrible customer service.